Existing Order and Delivery Queries
Subscribe & Save lets you receive your regular supplements automatically, with every item discounted by at least 10% - many products by significantly mo...
Tue, 12 May, 2026 at 8:49 PM
To return a Troo Health product please login to your account, select 'My THC', 'Orders' - navigate to the correct order number and choose th...
Thu, 14 May, 2026 at 7:42 PM
We ship orders promptly. Any order that is placed before 1pm Monday to Friday (excluding bank holidays) is shipped same day by the delivery method chosen at...
Wed, 8 Apr, 2026 at 6:52 PM
Although it is rare occasionally we may make and error with an order and incorrectly pack an item(s). In this instance please contact us and we will re-send ...
Mon, 29 Jan, 2018 at 12:26 PM
We aim to ship orders the same day they are placed wherever possible. Any order placed before 1pm Monday to Friday (excluding Bank Holidays) is shipped that...
Tue, 12 May, 2026 at 8:52 PM
In the rare event that you receive a damaged item we will work to remedy the situation for you as soon as possible. Please contact us and we will raise a re-...
Mon, 29 Jan, 2018 at 12:32 PM
In the rare event that you receive your order and the full contents are not in the package then please contact us and let us know. We usually ship all items...
Mon, 29 Jan, 2018 at 12:45 PM
Each subscription order is charged at the active retail price at the time the order is placed, less the subscription discount that applies to that specific ...
Tue, 12 May, 2026 at 7:46 PM
We ship to UK addresses only - including England, Scotland, Wales, Northern Ireland, the Isle of Man, the Channel Islands, and the Scottish Islands. We don&...
Tue, 12 May, 2026 at 8:37 PM
We ship orders by the service selected during checkout. Full tracking is only available on orders that have selected a fully tracked service. For standard R...
Tue, 12 May, 2026 at 9:34 PM